1. Cleaners must not clean if anyone in their household has symptoms (however mild), shielding, self-isolating or is under quarantine.
2. Clients must not allow cleaning and inform Cleaner and us if anyone in their household has symptoms (however mild), shielding, self-isolating or is under quarantine.
3. Clients must stay in a different room to the cleaner. Social distancing of at least 1 to 2 metres must be maintained at all times.

All cleaners must follow our detailed cleaning and safety guidelines for COVID-19

These are based on the latest guidelines from Public Health England/Scotland and the NHS. More on Government guidelines for Covid-19 domestic cleaning can be found here

1. Upon entering the premises, DC staff should avoid physical greetings. Once inside, DC cleaners should avoid physical greetings with tenants and try to stay more than 2m or 1m away from anybody else in the property.
2. Thoroughly wash their hands before, during and after their cleans with warm soapy water
3. Surfaces should be cleaned using effective regular products and then where possible, disinfected using a product that is certified to kill 99.9% of germs, such as Dettol Antibacterial Surface Cleaner Spray or Protect Sanitiser
4. Special attention should be paid to “high touched” areas such as; door and cupboard handles, light switches, TV remotes, tables, countertops etc
5. Warm water (not hot or cold) should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
6. Use disposable or machine washable gloves. Most cleaners are happy to wear disposable masks or gloves during a clean, but the client may need to source and supply, unless agreed otherwise.
7. DC cleaners should open windows where possible for ventilation.
8. Wash cleaning cloths and mop covers at a high temperature (60°C or above) after every use by client.
9. DC cleaners should avoid shaking dirty laundry and soft furnishings such as bath mats and rugs.
10. Payment of exact monies should be left in an envelope by the table or where cleaner and client agreed.